End User Support Technician
Interapt
Tampa, florida
Are you enthusiastic about delivering exceptional customer service and technical support? Look no further! Interapt, an exceptional technology services company, is seeking a welcoming and customer-focused End User Support Technician to join our team and provide support to a premier enterprise partner. This exciting opportunity is full time onsite in Tampa.
In this role, you will have the responsibility of providing top-notch support, researching and resolving technical problems of moderate complexity that are typically escalated from first line support teams. You will be the point of contact for escalated telephone, email, and online requests for technical assistance. Additionally, you will have the chance to collaborate with cross-functional teams, while documenting, tracking, and monitoring the problems using relevant systems and tools.
- Diagnose and resolve hardware and software issues
- Escalate complex issues to the appropriate...