NOC Tech in Illinois

Summary:

NOC Technician (1st, 2nd and 3rd shift positions).  As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of Sinch Voice’s network utilizing various network monitoring systems and direct access to switches, DACS routers, and other network elements.  Technicians are alerted to and must act upon any alarm conditions. NOC Technician engage with customers, carriers/providers/vendors, and internal teams to facilitate the accurate and timely resolution of customer or network issues. 

Responsibilities:

• Follow standard operating procedures to perform routine network changes, migrations, and maintenance in various network elements upon request.

• Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance.

• Open trouble tickets and follow up on...