Customer Care Manager in Kentucky

As our Customer Care Manager, you will play a pivotal role in enhancing customer satisfaction and loyalty, ensuring that our clients receive top-notch service throughout their real estate journeys. Your primary focus will be to develop and implement effective customer care policies and procedures that support our commitment to exceptional service. You will work closely with our sales and property management teams to address client inquiries, resolve issues, and maintain strong relationships with our customers. The ideal candidate will have a passion for real estate and a proven track record in customer service management, along with exceptional communication and leadership skills.

Responsibilities

• Develop and implement customer care policies and procedures to ensure high levels of customer satisfaction.
• Manage a team of customer care representatives, providing guidance, training, and support as needed.
• Monitor customer interactions and...