Program Manager/Contingent
Greenberg-Larraby, Inc. (GLI)
Baltimore, maryland
Essential Duties and Responsibilities:
- Oversee the daily operations of a large health program to ensure performance metrics are met.
- Maintain updated knowledge of the performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance...