support_engineer in massachusetts

IT Support Engineer

We are looking for an IT Support Engineer with a wide skill set to join the team! In addition to strong technical aptitudes, backed by at least 5 years of hard core in the trenches experience, this person is a powerful communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Microsoft Server, Exchange, SQL, IIS, Cisco Internetworking, VPNs, firewalls, backups, Linux, UNIX and more.

Lastly, this person will have the willingness and understanding that they will also be tasked with handling tasks such as ticket escalation along with handling more complex...

Internal Support Solutions Engineer

The Elevator Pitch

Are you ready to dive into the world of Solutions Engineering and Presales? Do you have a passion for developing innovative solutions in a dynamic, fast-paced environment? Are you eager to gain hands-on experience and build critical skills to shape your future career? Do you have a knack for creating “how-to” videos and training content?

As an Internal Support Solutions Engineer Intern in this 10-week program, you’ll work closely with seasoned solutions engineers and customer experience operations professionals, gaining practical, hands-on learning opportunities. You’ll develop and present solutions to the team, sharpening your technical and problem-solving skills. Beyond solutions support, you’ll gain valuable exposure to the inner workings of the company and collaborate with other customer-focused departments, broadening your understanding of cross-functional operations.

This internship offers the...