Customer Service Representative
Carewell Inc
Ohiopyle, pennsylvania
Carewell Inc is on the lookout for a dedicated Customer Service Representative to join our growing team. In this pivotal role, you will interact directly with our customers to provide support and assistance with their inquiries, ensuring they receive the best possible service. This position is ideal for individuals who are passionate about helping others and thrive in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding products, services, and company policies.
- Handle and resolve customer complaints with empathy and efficiency.
- Maintain records of customer interactions, processing customer accounts, and filing documents.
- Collaborate with team members to enhance customer service processes.
- Assist in training new customer service staff.
- Identify customer needs and help...