Assistant General Manager (Sbarro/Del Taco/KFC)

1. Leadership & Team Management:

• Supervise, train, and develop team members to ensure high performance and a positive working environment.
• Motivate staff to meet sales goals, customer service targets, and food quality standards.
• Lead by example, providing consistent direction and support to all employees.
• Delegate daily tasks to ensure the team is functioning efficiently and effectively.
• Provide on-the-job training, coaching, and feedback to team members to improve job performance.
• Manage shift scheduling and ensure adequate staffing for peak hours.

2. Customer Service & Satisfaction:

• Resolve customer complaints or concerns in a professional and prompt manner.
• Monitor customer service performance, ensuring all team members provide friendly, efficient, and attentive service.
• Enhance the customer experience by ensuring cleanliness, product...