Contact Center Assistant Manager
Datamark, Inc.
El Paso, texas
This role is located onsite in El Paso, TX.
Join DATAMARK, Inc. as a Contact Center Assistant Manager and take a pivotal role in providing exceptional service to our clients while leading our contact center team! You will be responsible for overseeing the day-to-day operations of the contact center, ensuring that all processes run smoothly and customer needs are met effectively.
The Contact Center Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day operations. The Contact Center Assistant Manager assists with performance evaluations that are timely and constructive. The Contact Center Assistant Manager will develop Contact Center Supervisors and Lead Operators for promotional opportunities. Identifies all Service Level Agreements and other contractual requirements of their projects. The Contact Center Assistant Manager monitors departmental performance, identifying and facilitating opportunities to...