Customer Marketing Manager

The Email Marketing Customer Success Manager will be responsible for ensuring clients achieve their email marketing goals by providing support, guidance, and strategic insights after onboarding, fostering long-term relationships and satisfaction.

Responsibilities

• Act as the primary point of contact for clients post-onboarding, addressing their needs and helping them maximize the value of email marketing services.
• Analyze client campaigns, offering insights and recommendations for optimization and better engagement.
• Conduct regular check-ins with clients to review performance metrics and discuss strategies for improvement.
• Develop training materials and resources to educate clients on best practices for email marketing.
• Collaborate with cross-functional teams to resolve any issues or technical concerns that clients may encounter.

Requirements

• 3+ years of...

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.

Your Responsibilities will include...

• Meet onboarding, usage, and renewal targets for your portfolio of districts.
• Onboard new districts by leading their project kickoff, data integration, and training sessions. 
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. 
• Build and maintain director and executive level relationships at each of your districts. 
• Facilitate renewal process (quote, verbal approval, signature) for your districts. 
• Provide well-structured customer feedback to our Product Team, collected during the various customer...

We are looking to bring in our team a Customer Success Manager - a gritty, detail-oriented, and client-obsessed team player, who will drive our growth and thrive in an innovative environment!

Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry, while your empathy and curiosity about helping merchants highlight your ability to connect with both team members and leaders on a profound level, ranging from e-commerce managers to the C-suite.

This role is a full-time remote position with occasional in-person meetups and events.

We are looking for a Client Success Manager specifically with these requirements:

• You have a minimum of 5 years of client management experience within the e-commerce DTC Agency sector, with proven success managing clients across SEO, paid, and owned media experiences.
• You have strong...

COMPANY DESCRIPTION

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry. 

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries. 

Veracross is five product brands in one global tech company 

• Veracross SIS is a one-person, one-record school management platform. 

• Magnus Health provides cloud-based Student Health Record (SHR) solutions. 

• Digistorm connects with their...

We are looking for a Customer Marketing Manager based in the United States. The ideal US candidate would live in PT or MT. 

You have a passion for building customer advocacy to support the expansion and growth of Thematic. You are an efficient communicator with a customer-centric attitude. You are also data-savvy and understand how to drive marketing metrics such as conversion optimization and referrals.

About Thematic

Thematic is a SaaS platform for customer feedback analysis, powered by the latest AI and advanced analytics. Our goal is to empower companies to get clear and accurate insights from customer feedback in a fast and easy way. We work with the likes of Google, LinkedIn, Semrush, Albertsons and Doordash (just to name a few). Our users are customer and UX researchers, insights managers and CX leads. By getting a deep understanding of customer needs, our customers identify how to improve their customer experience,...