Customer Solutions Support Specialist I - Bilingual

As a Bilingual Customer Solutions Support I (CSS I), you will provide top-tier support to customers via phone, email, chat, and support tickets. In this role, you'll address a variety of inquiries, including escalated issues, by researching, troubleshooting, and resolving complex challenges across the platforms and software within the HSI family of companies. If you enjoy problem-solving and delivering exceptional service, we’d love to have you on our team!

Location: US-Based Fully Remote Role

Bilingual: English and Spanish

Schedule: Monday-Friday 8a-5p PST

Key Responsibilities:

• Respond promptly and effectively to customer inquiries, troubleshooting technical issues related to our platforms.
• Filling out cases in Salesforce, responding to clients, and notating daily
• Assist customers and students with a range of tasks, from simple actions...