Implementation Manager (Customer Onboarding)

Who is Whip Around?

Whip Around is a growing SaaS scale up and emerging leader in the fleet technology arena. With offices across the United States and New Zealand, our product helps fleet operators easily manage the maintenance and inspections of their vehicles. Taking the industry through a digital transformation, Whip Around is quickly becoming the software platform of choice for business owners, fleet managers and drivers.

Team culture is at the heart of our success, with personal improvement being just as important as company outcomes. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance.

Requirements

What success will look like:

As an Implementation Manager you’ll be the first point of contact for a customer post-sales and will help...

As a Customer Onboarding and Implementation Manager at Echo360, you will be at the forefront of ensuring a seamless and successful implementation of our Echosystem solutions. This role demands exceptional project management, requiring you to plan, execute, and oversee all aspects of the customer onboarding journey. In addition to project management, you will also be responsible for ensuring project alignment with customer goals and fostering transparent communication with stakeholders. From project planning and execution to technical integrations and conducting engaging product training sessions, you will empower customers to confidently adopt our technology and achieve their desired outcomes.

Your ability to juggle multiple projects while adhering to timelines and quality standards will be critical in driving customer success. As the project leader, you will work collaboratively with cross-functional teams, including Engineering, Sales, and Customer Success, to...