Remote Client Services Representative

Van Herweg Electric seeks a highly skilled and customer-focused Remote Client Services Representative to provide exceptional support to our clients, resolving inquiries and issues via phone, email, and online platforms.

Responsibilities:

Client Support:

• Respond to client inquiries via phone, email, and online portals

• Resolve client concerns and issues promptly and professionally

• Provide accurate information on electrical services, pricing, and scheduling

Scheduling and Coordination:

• Schedule service appointments and dispatch technicians
• Coordinate with field staff to ensure timely and efficient service
• Communicate scheduling changes and updates to clients

Administrative Tasks:

• Maintain accurate client records and database updates
• Process client payments and handle billing inquiries
• Prepare...