Technical Support Representative

Be the Technical Lifeline That Educators and Students Rely On

Are you a problem-solver with a passion for providing exceptional technical support? MasteryPrep is looking for a dedicated and detail-oriented Technical Support Representative to assist our customers in navigating our platform with ease. In this role, you'll play a key part in ensuring educators and administrators receive timely, effective solutions to their technical challenges, helping them maximize the impact of our tools and resources in the classroom.

In this role, you’ll be the first point of contact for technical support issues, troubleshooting and resolving challenges or escalating them to our engineering team as needed. Your expertise will help educators seamlessly access the tools they need to empower student success.

Key Responsibilities:

• Serve as the primary point of contact for technical support inquiries, addressing questions, resolving...

At Twin Lakes, we are committed to delivering best-in-class customer service and technical support—and we’re looking for passionate problem solvers who take pride in being the best at what they do. As a Technical Support Representative, you will be the first line of support for our valued customers, working in a dynamic call center environment to troubleshoot and resolve technical issues. In this role, you will handle service tickets, inbound emails, and phone calls, collaborating with both customers and technicians to provide seamless day-to-day account support, problem resolution, and technical guidance.

Functions of the Position*:

·         Provide technical assistance to answer questions or resolve problems using various communication methods.

·         Assist with installation and testing of customer premise equipment using various communication...

Who is Osteoid?

Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over fifteen years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. www.osteoidinc.com.

About the Role

We are looking for a Tier 1 Technical Support representative to join our rapidly expanding Customer Success team. As part of the Customer Success Team, this position will impact the growth of our business and support our ambitious goals for 2025 and...