Technical Support Writer

Skylight’s mission is to build the OS of the family. We make consumer products, like Skylight Frame and Skylight Calendar, that are loved by millions of people across the globe. Through a singular focus on care for our customers, Skylight has scaled from a school project to over $190M in annual revenue while being completely bootstrapped. We have a huge opportunity to make family life easier and more connected, and that’s why we have been working hard to expand our team.

As a Technical Support Writer, you will be responsible for creating, maintaining, and improving technical documentation for both internal teams and customers. You will work closely with the Director of Customer Service and Director of Product to ensure that hardware updates, software changes, and new feature releases are well-documented and easily accessible. Your work will play a critical role in enhancing self-service resources, improving internal team efficiency, and ensuring a seamless user experience for...