NOC Engineer

Job Summary:

We are seeking a highly skilled NOC Engineer to join our Managed Services team in a 3rd shift role. The NOC Engineer will be responsible for providing proactive monitoring, troubleshooting, and resolution of incidents across our IT infrastructure, including Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) solutions. This role requires hands-on experience with backup solutions such as Commvault, Cohesity, and Veeam, as well as disaster recovery solutions, with a focus on Zerto. The ideal candidate will demonstrate strong technical acumen, a commitment to continuous improvement, and excellent communication skills, all while working during overnight hours to ensure 24/7 coverage.

Key Responsibilities:

• Provide end-to-end support for incidents within defined areas of responsibility, ensuring timely and satisfactory resolution.
• Monitor and manage backup and disaster recovery environments, focusing on Commvault, Cohesity, Veeam, and Zerto.
• Troubleshoot and resolve issues related to backup failures, DR replication, and performance degradation.
• Act as a point of escalation for complex technical issues, working closely with other engineering teams and vendors to drive resolution.
• Proactively monitor the infrastructure and respond to alerts, incidents, and service requests within established SLAs.
• Collaborate with the Engineering team to provide detailed and timely escalations when necessary.
• Work with clients to resolve their issues, providing exceptional support and maintaining strong relationships.
• Document all troubleshooting steps and resolutions in the ticketing system.
• Assist in projects related to internal infrastructure improvements and new service deployments.
• Stay up-to-date with industry trends and emerging technologies relevant to backup, DR, and monitoring solutions.

Requirements

Required Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• 2-3 years of experience in a NOC or technical support role.
• Within a Managed Services Provider (MSP) or enterprise environment a plus.
• Strong knowledge and hands-on experience with backup technologies:
• Commvault, Cohesity, and Veeam.
• Experience with disaster recovery solutions, specifically Zerto.
• Proficiency in networking concepts and troubleshooting processes.
• Experience with virtualization technologies such as VMware and Hyper-V.
• Strong experience with Microsoft operating systems; Linux knowledge is a plus.
• Experience with cloud platforms, including Azure.
• Familiarity with storage technologies.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, Server+, or relevant vendor certifications (e.g., Commvault Certified Engineer, Veeam Certified Engineer, Zerto Certified Professional).
• Experience with ITSM tools like Jira Service Management.
• Familiarity with monitoring tools for proactive alerting and analysis.

Key Competencies:

• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Customer-centric mindset with a focus on service excellence.
• Attention to detail and a proactive approach to identifying and addressing potential issues.

Work Schedule:

• This is a rewarding 3rd shift role, offering overnight hours to provide 24/7 coverage, including weekends and holidays as needed. It’s a great fit for those who prefer a quieter, focused work environment during the night.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)