Scheduling Staffing Coordinator

WHO YOU ARE - we seek out people who are ...

• Driven by an inner sense of purpose to impact others 
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Driven by a commitment to excellence in their role
• Are pro-active, innovative, and experts in their own unique areas 

WHO WE ARE - at Caring for Family of Companies, a family-owned and family-focused organization, we’re cultivating a team of mission-focused, driven experts who embody our vision and culture of providing the highest caliber support to the numerous Entities, Employees, and Clients that we serve. We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of leaders. 

Learn more about how we’re raising the bar in new ways at: https://www.youtube.com/watch?v=9RuitZ9CoKk. 

ROLE RESPONSIBILITIES:

The Scheduling Staffing Coordinator is responsible for the complete utilization of all authorized Client service hours (zero open hours) and the full-cycle management of Caregiver time off and scheduling requests, including record-keeping, incident reports, and call-outs. The Scheduler will ensure timely and thorough communication with branch leadership to maintain efficient and effective scheduling practices. Your duties will include the following:

• Ensure zero open hours at any time, ensuring all shifts are filled.
• Promptly greet all incoming callers with responsiveness and warmth.
• Respond to the on-call emergency line during the weekday after-hours rotation.
• Manage and document Caregiver Time Off Requests and scheduling incidents.
• Manage Caregiver missed clock-ins and clock-outs.
• Coordinate schedules around Client admissions and discharges.
• Record Client and Caregiver shift or activity changes.
• Update the healthcare management platform with accurate and timely information.
• Track EVVs (Electronic Visit Verifications) in the project management platform.
• This role could also include covering shifts after hours on a rotating basis on weekdays.
• Ensure zero open hours at any time.
• Create new Caregiver schedules.
• Manage training shift scheduling.
• Oversee daily and monthly shift scheduling.
• Minimize overtime hours utilized.
• Maximize the use of authorized hours.
• Other tasks as assigned.

Requirements

• Excellent attention to detail and ability to maintain accurate records.
• Thorough knowledge of best practices for handling PHI as governed by HIPAA.
• Experience handling highly confidential and sensitive information.
• Outstanding attention to detail, project management, documentation, organizational, and planning skills.
• Ability to take initiative and work independently.
• Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines.
• Exceptional time management abilities to meet deadlines and manage multiple tasks simultaneously.
• Outstanding positive attitude with the ability to grasp and embrace the Company's overall goals and objectives and portray them to customers and staff. Able to work well with others in a collaborative and respectful manner.
• High School Diploma or equivalent required.
• At least 1 year of experience in scheduling or a related field preferred.

Benefits

COMPREHENSIVE WELLNESS PORTFOLIO - In your role with Caring for Family of Companies, you’re responsible for upholding, executing, and supporting our mission.  As such, it is our honor to support you with: 

• Quarterly Performance-Based Bonuses
• Paid Time Off and Paid Holidays
• A Bonus Personal Celebration Day – to use on a day of your choosing!
• Health insurance: Up to 100% company contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed
• Dental Insurance and Vision Insurance
• Company Paid $25,000 Life Insurance Policy
• 401K Retirement Program - with Employer Match
• No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Need-based Caring Forward Contribution Funds – financial assistance when you need it most
• Pet Insurance – peace of mind that your pets will have the care they need
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week – with Lunch on us!
• A Family-First, Family-Focused Culture – and a supportive team to work alongside!