Site Reliability Engineer

 About Us

Over the last 10 years, Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA.

Our mission is clear: to make business communication brilliant by leveraging our best-in-class products that span SMS, WhatsApp, Email, VoIP, and other communication technologies. We serve over 50,000 businesses globally and send over 5 billion communications annually.

We have ambitious growth plans to expand our already impressive product portfolio. As a values-led business, we recognize that our ‘People’ are our biggest asset. Do you want to be part of our success story?

Role Summary

As a Site Reliability Engineer at Commify, you will be a crucial member of our Operations team. You will ensure that our products and platforms operate at peak performance. You will gain a deep understanding of how our software interacts with both physical and Cloud infrastructure to deliver exceptional messaging solutions to our customers.

Your responsibilities will include:

• Ensuring high levels of system performance through monitoring, analysis, and performance tuning
• Implementing scalability and fault tolerance
• Improving processes through automation or other efficiencies
• Troubleshooting application and middleware issues
• Collaborating with Engineering teams to ensure smooth functioning of their software in high-throughput production environments
• Building deployment pipelines that facilitate high-quality code deployments

Requirements

What essentials are we looking for?

• Experience with Microsoft Azure
• Strong working knowledge of Terraform, App Services, and Kubernetes
• Fluent in written and spoken English
• Passion for reliability
• Experience in creating and modifying Terraform deployments
• Previous experience in an Operations role, preferably as a Site Reliability Engineer
• Ability to work collaboratively across multiple teams, take ownership of tasks, prioritize effectively, and be accountable for your work
• Excellent communication skills
• Experience with monitoring solutions (Datadog, Azure Application Insights, or Log Analytics)
• Scripting/programming skills to automate solutions, particularly in PowerShell (preferred), Bash, C#, Ruby, or Python.
• Experience supporting web-based applications

It’s desirable for you to have:

• Familiarity with Azure DevOps pipelines
• Experience with Microsoft Server Operating Systems
• Experience defining service level objectives/operational requirements for cloud-based solutions
• Understanding of Microsoft Azure Cloud offerings, especially in the Platform as a Service category (Web Apps, Storage, Functions)
• Working knowledge of tools such as Terraform, Ansible, VSTS, ARM, Puppet, Chef, Jenkins, ELK, and Grafana
• Understanding of DNS, Load Balancer configuration, Active Directory, and Cloud-based network infrastructure
• Experience working in an agile environment and familiarity with methodologies such as TDD, Scrum, or Kanban
• Knowledge of implementing monitoring and alerting systems for micro-service architectures
• Applied understanding of cloud security best practices

Benefits

• Competitive Salary ($120-130,000)

• Company Bonus Scheme based on company performance
• Private Healthcare & Dental
• 20 days paid time off plus federal holidays
• Birthday off work
• 401K
• Monthly/quarterly socials
• Training & Development opportunities