Servicing Specialist

At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.

• We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.
• We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.
• We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.

We are honored to be voted as a Top 100 Places to Work by the Dallas Morning News for five consecutive years. Service First Mortgage is the first company to be ranked as high as #4 in its first year of nomination. We are also honored to have received a special award in the category of Best Direction.

Service First Mortgage is currently hiring for a Bilingual Servicing Specialist.

The Servicing Specialist answers customer inquiries regarding their mortgage loan. Duties include:

• Answer customer inquiries concerning all aspects of loan servicing.
• Maintain availability to answer inbound customer inquiries.
• Research and respond to inquiries that cannot be resolved in the initial call.
• Maintain knowledge of current practices, procedures, and policies for each department within the loan servicing function.
• Document all customer contact per department and company policies and procedures.
• Processing Interim Servicing Payments.
• Additional responsibilities as deemed by management.

Requirements

• Bilingual - must be fluent in English and Spanish.
• 1-3 years of applicable working experience in a call center and/or customer service environment; mortgage experience is a plus.
• High School Diploma required.

Skills:

• Strong oral and written communication skills.
• Ability to present a positive and professional demeanor at all times.
• Aptitude for self-development and learning.
• Demonstrated ability to use logic and analytical thinking.
• Computer literacy with average understanding and proficiency with MS Office software.
• React with appropriate levels of urgency and awareness to deadlines and situations/events that require quick response or turnaround.
• High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources