Customer Service Agent

We're seeking a dedicated and enthusiastic Customer Service Agent to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and concerns related to plumbing services. Your primary responsibility will be to provide exceptional customer support, ensuring a positive experience and fostering strong relationships with our clientele.

Responsibilities

• Receive and respond to customer inquiries via phone, email, and chat regarding our plumbing services.
• Assist customers in troubleshooting issues and determining appropriate services needed.
• Coordinate with technicians and scheduling assistants to ensure timely service delivery.
• Handle customer complaints and feedback with professionalism, working to resolve any issues satisfactorily.
• Maintain accurate records of customer interactions and transactions in our database.
• Educate customers about our services, pricing, and promotions to ensure informed decisions.
• Collaborate with the team to improve service processes and enhance customer satisfaction.

Requirements

• High school diploma or equivalent; previous experience in customer service or a similar role is a plus.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations calmly and professionally.
• Strong problem-solving skills and attention to detail.
• Proficient with computers and experience using customer service software, CRM tools, and Microsoft Office.
• Ability to multitask and manage time effectively in a busy environment.
• Strong interpersonal skills with a commitment to providing outstanding customer service.