Partner Engagement Manager, Global Support Team

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For one of our clients, we are looking for a Partner Engagement Manager, Global Support Team, remotely from United States.

As a Partner Engagement Manager, you will be responsible for driving the successful implementation of the product at new customer sites, ensuring adoption and satisfaction. You'll lead customer-facing exercises, provide technical and operational support, and work closely with teams to troubleshoot issues. By understanding customer dynamics and strengthening relationships, you'll play a key role in driving renewals and long-term success with the product. Your mission is to ensure the customer’s first major planning events are a success, laying the groundwork for future sales and retention.

Accountabilities:

• Lead the implementation of the product, ensuring successful customer adoption and satisfaction during key planning events.
• Conduct training sessions to build customer familiarity with the product, and address any skepticism through personalized support.
• Drive engagement through exercises and demonstrations that help customers assess and learn the product.
• Coordinate with customers and engineering teams to resolve product issues and maintain ongoing customer support.
• Develop an understanding of customer organizational dynamics to support future renewals and sales.
• Act as a trusted advisor to customers, helping them navigate bureaucratic challenges and ensuring smooth deployments.

Requirements

• Proven experience in operational planning, preferably within a military context or similar complex environment.
• Experience with major planning exercises, as well as familiarity with classified network protocols.
• Strong ability to expand business relationships and provide excellent software or technical support.
• Technical proficiency to become a power user of the product and effectively communicate with customers and the engineering team.
• Top Secret clearance with eligibility for SCI is required.
• Ability to thrive in dynamic environments with autonomy, integrity, and a problem-solving mindset.

Benefits

• Fully remote position, offering flexibility and autonomy.
• Competitive compensation package with performance-based incentives.
• Opportunities for career growth and development in an expanding company.
• Access to a dynamic and mission-driven team.
• Comprehensive health and wellness benefits.
• Travel opportunities to meet customers and participate in key planning events.

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