Technical Support for Travel Services - No experience needed

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We pride ourselves on connecting people to the roles that best suit their skills, aspirations, and lifestyle. As part of our continued growth, we are excited to announce an opportunity for a Technical Support for Travel Services position that requires no prior experience. This role is perfect for enthusiastic individuals who are eager to start their careers in the online media industry. In this role, you will support our clients in navigating various travel-related services, ensuring they have a seamless experience from start to finish. You will work with a dynamic team that values collaboration and innovation, allowing you to develop new skills and gain hands-on experience in technical support and customer service. The ideal candidate will possess a genuine passion for travel, technology, and helping others, and will have the opportunity to grow with us in an exciting and fast-paced environment. If you’re ready to kickstart your career and make a real impact, we want to hear from you!

Responsibilities

• Provide technical support for travel-related services via phone, email, and chat.
• Assist clients in troubleshooting issues with online booking systems and travel platforms.
• Guide customers through the process of using various travel tools and resources.
• Document customer interactions and technical issues in our support management system.
• Collaborate with the technical team to identify and resolve product issues.
• Educate clients on best practices for using travel services effectively.
• Maintain up-to-date knowledge of our products and industry trends.

Requirements

• Strong communication skills, both verbal and written.
• A desire to learn and grow within the technical support field.
• Basic computer skills, including knowledge of various software applications.
• Ability to work independently as well as part of a team.
• Excellent problem-solving abilities and attention to detail.
• A passion for travel and helping others navigate travel technology.
• Availability to work flexible hours, including evenings and weekends.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan