Customer Assistant Manager in California

Job Overview:

Curenta is seeking a proactive and results-driven Customer Success Manager to join our team, focusing on Assisted Living Care SaaS solutions. This role is pivotal in ensuring client satisfaction, onboarding new customers, and driving subscription growth. The ideal candidate will excel in creating impactful training materials, fostering strong client relationships, and helping customers maximize the value of our software solutions.

As the primary point of contact for clients, the Customer Success Manager will oversee onboarding, education, and ongoing support to ensure seamless adoption of product features and functionalities.

Key Responsibilities:

Client Onboarding:

• Manage the onboarding process for new clients, ensuring a smooth transition and thorough understanding of the SaaS platform.
• Conduct personalized training sessions tailored to client...

As your leadership responsibilities expand, you will see how your influence impacts the business and your team's success.

Assistant Manager Responsibilities:

Effectively communicate goals, promotions, business updates, etc

Lead the overall positive and collaborative family environment

Success Factors:

Leads by example with high standards in customer service, cleanliness and quality

utilizes resources for effective training and development of team

builds a team through selecting and onboarding new hires

Goal-oriented leader that enjoys a fast-pace environment

Values customer service and positively impacting our guest's experience

Practices high quality food and cleanliness...