customer_support_representative in colorado

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

As a Customer Support Representative, you will provide customer service over the phone, through email, and ECP’s ticketing system via remote connection.

• Provide support to ECP’s end users as the first point of contact for questions, troubleshooting, and any issues that may arise
• Follow best practices for resolving tickets with customers by:
• Clarifying the customer’s reason for a support request
• Determining the cause of any problems
• Selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment
• Following up to ensure...