Corporate Trainer
OneTouch Direct
Tampa, florida
OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
Essential Duties and Responsibilities:
• Facilitate engaging training sessions that enhance employee understanding of program goals, product knowledge, and call handling techniques
• Demonstrate excellent public speaking and presentation skills to maintain participant engagement and clarity
• Employ effective coaching and development strategies to guide employees toward their full potential
• Maintain thorough and organized documentation of training sessions, attendance, and participant progress
• Continuously update training materials to align with the latest...