Full-time
Data Repository Technician
Library Systems & Services
Bethesda, maryland
LAC Federal is looking for a dedicated Customer Service Representative (CSR) to join our team and provide comprehensive user support for a Common Data Elements (CDE) Repository. This platform plays a crucial role in facilitating the discovery and reuse of common data elements across biomedical research studies. The CSR will ensure high standards of customer service, respond promptly and efficiently to user inquiries, and maintain a strong focus on user satisfaction. This role will support a contract with a prominent biomedical library.
RESPONSIBILITIES:
- Assist users in navigating the CDE Repository, including the submission of new CDE collections.
- Help users with registration and maintenance of user accounts.
- Respond to questions from users and stakeholders regarding CDE, forms, and repository functionalities.
- Contribute to the development and updating of training materials for CDE users and maintain CDE user guides.
- Provide...