customer_service_associate in new_york

Universal Energy Solutions is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We have an exciting opportunity for a Customer Service Associate to join our team at our Buffalo, NY location. As a Customer Service Associate, you will play a pivotal role in ensuring our customers receive exceptional service and support.

At Universal Energy Solutions, we pride ourselves on delivering outstanding customer satisfaction. As a Customer Service Associate, you will handle customer inquiries, provide accurate information about our products and services, and assist with any concerns or issues that may arise. Your positive attitude and dedication to customer service will contribute to our mission of delivering sustainable energy solutions.

Responsibilities

• Respond to customer inquiries in person in a professional and friendly manner.
• Provide product and service information to customers and address any...

Customer Service Lead

• Manage, Oversee, and support the Customer Service Associate

• EDI order management

• Process EDI’s daily- monitor files making sure orders are being processed in a timely manner.
• Review any discrepancies against contracts/bulks
• Check inventory availability if no contact/bulk exists- check with Sales prior to processing
• Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
• Follow up with accounts/buyers for EDI revisions/corrections

• 860 order management- review/process in the system. Call out any issues/concerns/discrepancies to sales.

• 855 acknowledgements are being sent  with in the accounts timing requirement

• Enter all Production inquires, paper PO’s and non B2B inventory orders

• Check all orders prior to entering- all proper...

Customer Service Lead

• Manage, Oversee, and support the Customer Service Associate

• EDI order management

• Process EDI’s daily- monitor files making sure orders are being processed in a timely manner.
• Review any discrepancies against contracts/bulks
• Check inventory availability if no contact/bulk exists- check with Sales prior to processing
• Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
• Follow up with accounts/buyers for EDI revisions/corrections

• 860 order management- review/process in the system. Call out any issues/concerns/discrepancies to sales.

• 855 acknowledgements are being sent  with in the accounts timing requirement

• Enter all Production inquires, paper PO’s and non B2B inventory orders

• Check all orders prior to entering- all proper...