Customer Service Manager in New York

What’s the role:

We are looking for a customer service specialist for our payment related business. The company constantly works to grow your business with data-driven credit card processing solutions that help you conduct more commerce transactions. As a result, your company receives more payments.

This employee will receive incoming inquiries from our customers via phone, email, or chat. These communications are supported within the company service standards, working with our customers to resolve their needs for resolution.

What You Bring To The Table:

1. Call Support & Assistance

● Respond to customer calls regarding billing and payments;

● Address complaints, resolve concerns, and ensure customer satisfaction;

● Document customer requests and escalate issues as needed.

2. Email Response

● Manage and respond to customer emails in a timely manner;

● Provide billing details and resolve inquiries effectively;...