Level 1 Client Coordinator in North Carolina

Responsible for achieving maximum efficiency of our internal resources through daily dispatch and scheduling of service requests through Autotask. Requests are submitted via phone call, email, automated alerts, and client portal tickets. It will be your responsibility to ensure clients requests are met quickly and accurately with extraordinary customer service.

Job Duties

• Serve as the initial point of contact for customers and their end-users seeking technical assistance and escalate as necessary.
• Route and direct calls, emails, and automated service requests from clients requiring assistance.
• Resolve level one issues such as but not limited to password resets and system reboots.
• Coordinating with other team members and departments.
• Creating and managing service tickets & calendar appointments for technicians.
• Will have daily communications with Clients and Employees required to complete incoming...