Technical Support Agent in Oregon

Are you ready to put your skills to work in a dynamic and growing company?  Are you passionate about technology and want to see video, imagery, and data come to life on big electronic canvases?  Are you ready to make a difference and assist us as we help shape the way people think about and use digital signage now and into the future?

What you'll do: 

• Respond effectively and promptly to customer service requests received via telephone & email.
• Work with other departments in the company to streamline support for customers
• Track and reproduce customer service requests using Salesforce, Microsoft D365, PLM and resources available online.
• Escalate unsolved service requests and challenging support requests to the appropriate advanced technical level.
• Provide effective resolution on all service requests and close the loop with customers in a timely manner.
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