Call Center Training Manager

Are you a hands-on leader with a passion for training and uptraining teams to achieve exceptional results? Do you have a deep understanding of B2C call center operations, particularly appointment setting, and love the challenge of growing a call center to meet the demands of expanding markets? If you thrive in a fast-paced environment and excel at developing high-performing teams, we want you as our Call Center Manager!

What You’ll Do:

Lead and Grow a High-Performance Team:

• Oversee and manage a team of appointment setters, driving them to exceed daily, weekly, and monthly goals.
• Foster a culture of accountability and excellence by providing clear goals and expectations.
• Monitor live calls, deliver real-time feedback, and hold regular coaching sessions to ensure top performance.
• Build personalized coaching plans for each team member, helping them grow and contribute to the team’s...