Community Engagement Specialist
Skylight
N/A
Skylight’s mission is to build the OS of the family. We make consumer products, like Skylight Frame and Skylight Calendar, that are loved by millions of people across the globe. Through a singular focus on care for our customers, Skylight has scaled from a school project to over $190M in annual revenue while being completely bootstrapped. We have a huge opportunity to make family life easier and more connected, and that’s why we have been working hard to expand our team.
We are looking for an experienced Community Engagement Specialist to join our Customer Service Concierge Team. In this role, you will be instrumental in monitoring and supporting our Skylight Calendar Facebook Group, fostering a positive and engaging community while ensuring customers receive the guidance they need. You will also respond to Meta ad comments and direct customer messages, helping to address inquiries, resolve concerns, and enhance the overall customer experience. As we continue to grow,...