Customer Service Representative / Dispatcher

Overview

Looking to TRADE UP to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

What you will do: 

• Manage incoming calls from customers 
• Schedule and manage customer estimates 
• Identify and assess customers’ needs to achieve full satisfaction of work provided 
• Manage customer and technician schedules 
• Renew and manage maintenance agreements 
• Build relationships with customers and provide top-level service and support 
• Maintain accurate and detailed records of customer needs, requests, and tasks performed 
• Appropriately handle and de-escalate customer...