Customer Success Manager II

Swell is a leading practice reputation management software solution designed for mid-market and enterprise-level healthcare organizations. We empower practice owners with technology tools to enhance their social presence and effectively attract and retain patients and employees.

We are seeking an experienced Customer Success Manager II who is passionate about delivering exceptional support and driving customer satisfaction. In this role, you will deepen existing relationships with our clients, ensuring they achieve their desired outcomes through our platform while identifying growth opportunities within their organizations.

Your key responsibilities will include:

• Proactively managing a portfolio of enterprise clients to foster engagement, retention, and expansion.
• Establishing clear business goals and success metrics in partnership with clients, ensuring alignment with their objectives.
• Leading training sessions and workshops to educate...