Customer Support Technician (Eastern / Central US Time Zone)

Who we are:

Pixel Machinery is a Boston-based technology consultancy that helps organizations build efficient, flexible, and scalable IT ecosystems. We believe IT should be intelligently automated to enhance security, productivity, and cost-effectiveness—without compromising control or oversight. Achieving this requires deep technical expertise, strategic planning, and precise execution. With experience spanning software development, systems administration, and business operations, we design solutions that empower our clients to operate with confidence and agility.

Role Summary:

As a Customer Support Technician, you will provide tier 1 technical support to users across a wide variety of client organizations, including nonprofits, tech startups, and small/medium businesses. As the first line of support for our customers, this role is crucial to Pixel’s IT service offering and integral to maintaining our high standard of...