IT Help Desk Technician

Smoker & Company LLC is seeking a dedicated IT Help Desk Technician to join our dynamic team. In this role, you will be the first point of contact for all IT-related issues, providing technical support to our staff and ensuring seamless operation of our digital infrastructure. Your responsibilities will include diagnosing hardware and software issues, guiding users through solutions, and maintaining IT equipment across the organization.

The ideal candidate will possess a strong technical background along with excellent communication skills, enabling you to effectively assist users with varying levels of IT knowledge. As an integral part of our IT department, you will also have the opportunity to work on projects that enhance the company's IT capabilities.

Requirements

Responsibilities

• Provide technical support to employees in the organization via help desk software, in-person, or over the phone.
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The IT Help Desk & Network Analyst role involves providing on-site and remote technical support for business users, focusing on day-to-day technical support, network troubleshooting, hardware installation, and maintenance. This role provides critical support to end users and addresses challenges with computer hardware, software, and company devices. This individual will troubleshoot technical issues efficiently and effectively, ensuring seamless operations and contributing to a productive work environment. The IT Technician position is integral to maintaining the company’s technical infrastructure and delivering exceptional service to all team members.

Your key responsibilities will include:

• Provide technical support in a professional manner to users by researching and answering questions, troubleshooting problems, maintaining hardware performance, and documenting and closing tickets efficiently.
• Complete tasks via email or ticket system to...

If you have that unique blend of technical know-how and fantastic customer service abilities, we’d love to connect with you! We’re searching for someone to help resolve Service Desk tickets, serve as a technical resource for both our clients and internal team, and support our commitment to delivering exceptional customer service.

The perfect candidate will not only react promptly to client inquiries but also look for proactive ways to enhance the client experience.

Please note, this is an on-site position based in Midland, TX.

Requirements

Your Experience and Qualities Needed:

• Critical thinking & troubleshooting skills - puzzle solving
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
• A demonstrated history of pursuing learning objectives independently
• The ability to effectively manage client...

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Help Desk Support...

Join Lynx Therapeutics as an IT Help Desk Technician!

The IT Help Desk Technician will be responsible for providing technical assistance and support to our staff and clients. This role is essential in ensuring that all computing issues are resolved efficiently and effectively, enhancing overall productivity and user experience. You will troubleshoot hardware and software issues, provide guidance on IT-related inquiries, and ensure that our systems are running smoothly.

Key Responsibilities:

• Respond to calls, emails, and in-person requests for technical support from staff and clients.
• Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain computer systems, software applications, and networks.
• Provide remote support using remote desktop tools to assist users in different locations.
• Document issues and...

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Desktop Support Technician.

As...

At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.

Responsibilities:

• Provide first-level technical support to end users for various software and hardware issues.
• Document all interactions and resolutions in our ticketing system for tracking and future reference.
• Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
• Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
• Continuously learn and stay updated on new technologies and systems relevant to the company's...

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Senior Help Desk Technician to support the Naval Health Research Center in San Diego, California.

The Senior Help Desk Technician responsibilities will include:

• ​Assist in relocating computer equipment.
• Create and maintain appropriate...