IT Service Desk Analyst

Umbra builds next-generation space systems that observe the Earth in unprecedented fidelity.  

Our mission: Deliver global omniscience. 

To stay ahead of climate change, geopolitical risk, and other major crises and issues, we need a global understanding of what is changing, where, and how fast. Umbra provides easy access to the highest-quality commercial satellite data available, which is an indispensable tool for the growing number of organizations monitoring the Earth. We empower our customers to create solutions that inform, inspire, and address our planet’s most pressing needs. We’re helping to create a new industry that has never meaningfully existed.

This position is located onsite in Santa Barbara, CA

Join us as an IT Service Desk Analyst, where you'll thrive in a dynamic, fast-paced environment! Here, you'll harness your technical know-how and exceptional customer service abilities to troubleshoot...

AtNetPlus is an information technology services firm providing our clients IT support, cybersecurity, 24/7 helpdesk support, on-site services, and system development.

We take pride in not only providing award-winning IT Services, but also going above and beyond for our clients. Our team of experts is always working hard to refine our solutions, ensuring they’re effective, efficient, and current. What genuinely makes us stand out is our enthusiasm for outstanding performance and our dedication to supporting our clients on their path to success.

AtNetPlus lives its core values: Collaborative, Respectful, Effective Communicator, Driven, and Supportive.  We hire candidates who exemplify these values, and we expect our staff to embrace these values to ensure we are delivering the best customer service possible. We strive to promote within. Due to our growth, we are seeking resources from outside the organization.

Are you an inquisitive, logical thinker who loves...

This unique role is placed within the Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition to excellent customer service skills, solid, extensive all-round technical knowledge will be key to succeed in this role. 

The role will also be trained to assist the London based Microsoft Enterprise team, extending the business hours of both the service desk, and Microsoft Enterprise team. 

Requirements

Essential Skills / Experience: 

• Minimum 3 years’ experience in similar role, supporting corporate business, accustomed to corporate...

Job Title: Service Desk Analyst

Location: Wyomissing, PA

Job Type: Full Time

Duties and responsibilities