IT Support Manager

Role: Account Manager

Department: Player Support

As our Account Manager, your role is to effectively and efficiently lead, coach, develop and manage Technical Support Representatives. You will be fully accountable for ensuring all company principles and procedures are adhered to, including managing all operational aspects assigned by the senior management team.

What you’ll be doing
• Managing a team of multilingual Technical Customer Support Representatives.
• Managing resources to ensure SLAs are met.
• Evaluating team performance to improve the campaign delivery process.
• Conducting team one to ones and performance reviews.
• Coaching and training TSRs to ensure a first-class customer experience.
• Liaising with client on a daily basis.
• Monitoring quality of the service.
• Taking an active role in planning for game release peaks in volume.
• Setting KPIs and development...

Title: Senior/Business Development Manager

Remote: Remote anywhere in the U.S or NA

Line of Business: Sales, Player Support

Salary: Highly Attractive + Bonus / Incentives

Start: ASAP

Overview

Pole To Win is looking for a Snr Business Development Manager or Business Development Manager to develop relationships and grow new business revenue within the video games industry, specifically Player Support. This individual will be a dynamic and highly motivated sales manager, who will cultivate and build long term relationships with new clients, close new business, liaise with decision makers, negotiate service contracts and manage client relationships.

This position is perfect for an engaging, personable, enthusiastic and results-orientated individual, with a passion for video games and helping developers through post and pre-production services....

Title: Business Development Manager

Locations: Remote: North America/Canada

Line of Business: Business Development, Player Support

Contract: Permanent

Salary: Highly Attractive + Bonus / Incentives

Overview

Pole To Win is looking for a Business Development Manager to develop relationships and grow new business revenue within the video games industry.. This individual will be a dynamic and highly motivated sales manager, who will cultivate and build long term relationships with new clients, close new business, liaise with decision makers, negotiate service contracts, and manage client relationships.

This position is perfect for an engaging, personable, enthusiastic, and results-orientated individual, with a passion for video games and helping developers through post and pre-production services. Growth will be driven...

U.S. Federal Solutions, Inc. (USFS) is a management consulting firm with offices and staff in the DC metro area. USFS offers competitive salaries and the full suite of employer-paid benefits including a 401k Plan with employer-matching contributions. USFS was founded in 2010 and provides strategic planning, performance management, program management, and administrative support services to federal and state governments.

Position Overview:

We are seeking an Senior Information Access Support Manager to provide administrative support to our U.S. Government client in Arlington, VA.

Qualifications:

• Active DoD Secret Clearance required.
• Experience with Information Access support listed below.
• 6 years of applicable federal experience.

Requirements

• Oversee a wide variety of DAF level Information Access Programs to include, but are not limited to...

Job Description Summary:

With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride. 

The Product Customer Support Manager at OMTech Laser is responsible for overseeing the technical support team, ensuring high-quality customer support, and maintaining service excellence. This role involves managing daily operations, providing technical guidance, and supporting the development of team members. The Product Customer Support Manager will ensure timely and effective resolution of technical issues and contribute to the continuous improvement of support processes. This person will report directly to the Chief Operating Officer (COO) and must be flexible to accommodate meetings with our China team during after-hours at least 2-3 times a week.

Key Responsibilities

...

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more....

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our 20-person team.

IT Concepts is looking for a mid-level Staff Officer to support our NGA customer. This teammate will provide the following duties/ Responsibilities:

• Coordinate tasking responses associated with Customer to ensure governance policies, opinions and perspectives are fully coordinated...

With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride. 

The Technical Support Manager at OMTech Laser is responsible for overseeing the technical support team, ensuring high-quality customer support, and maintaining service excellence. This role involves managing daily operations, providing technical guidance, and supporting the development of team members. The Technical Support Manager will ensure timely and effective resolution of technical issues and contribute to the continuous improvement of support processes.

Requirements

•  Lead and manage a team of technical support specialists responsible for providing assistance to customers experiencing issues with OMTech laser systems. Provide guidance, training, and mentorship to ensure the team delivers...

OVERVIEW

The case manager will work in our congregate or scattered site supportive housing program(s) in Brooklyn for women and women with children who have experienced chronic homelessness, mental illness substance use disorder or a disabling medical condition. The Case Manager will carry a caseload of individuals, families, or a combination of both and will deliver services to support the goals of housing stability, family stabilization, independent living, and financial security.

RESPONSIBILITIES

• Conduct initial intakes and assessments and annual assessments as required.
• Develop initial Individual Service Plan (ISP) including relapse prevention plans with all caseload tenants. Conduct quarterly ISP reviews and annual ISP updates with caseload tenants as required.
• Provide case management, counseling sessions and support services as required.
• Refer tenants to other agencies,...

Position: Manager of front office customer service representatives

Location: On-site, various NY stores  

About Whizz

Since our inception in 2022, Whizz has been on a mission to serve the underserved community of delivery workers across the U.S. Starting with our first e-bike rental in January 2022, we have supported over 10,000 riders who have relied on our services to boost their earnings. Our iconic green e-bikes are a growing presence in New York and beyond, as we expand into new cities. At Whizz, we believe in providing access to reliable mobility solutions for all, regardless of financial or credit history. Our diverse global team of 100+ employees is dedicated to making transportation smooth, safe, and stress-free for delivery drivers.

Manager of front office customer service representatives

Whizz, a leading e-bike rental service for delivery drivers with...

**This position is contingent on contract award**

RMC is accepting resumes for a Transition Manager in the Fayetteville, NC area to support Fort Liberty in the transition of the Intelligence Support Services Joint project.  This position supports the United States Special Operations Command (USSOCOM).

The Transition Manager will be responsible for:

• Planning and oversight of all activities necessary for the transition of services, staffing, work-in-progress, and management stand-up functions to RMC
• Managing all Transition team activities
• ensuring all contract transition requirements from the incumbent are identified, scheduled, negotiated, and completed during the specified Contract Transition Term and that Contractor personnel are in place with required facility access, artifacts, processes, and appropriate access to systems necessary for the transition of the incumbent personnel to RMC.
• report status to the COR and...

Candidates MUST be local at time of submission. Hiring manager is not currently interested in candidates who will need to relocate to accept offer. NO REMOTE ONLY OPTION. Position will be fully onsite, M-F (8am-4:30pm).

As a key member of the Technology Division’s Field Services and Asset Management team,

the Asset Management & Deployment Specialist provides coordination and support with all phases of the asset lifecycle of technology devices, from initial receipt to final disposal, while maintaining a well- organized warehouse environment. The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity, ensuring quality assurance, fulfilling service level expectations, and delivering best-in-class service experiences to all stakeholders.

1.     Support each phase of the asset lifecycle for technology devices within the district, from acquisition and deployment to...

City Wide Franchise is seeking an experienced IT Support Manager to join our fast-paced Technology Support team! As the IT Support Manager, you will be responsible for overseeing the daily operations of the IT support team and ensuring the efficient and effective delivery of technical support services to the organization.

This position will be located in our Home Office, located in Lenexa, KS.

City Wide Franchise is a fast-growing company with 100 franchise locations across the US and Canada. City Wide began as a management company providing building maintenance services to Kansas City-based businesses in 1961. We are entering our 60th year in business and continue to experience double-digit growth in Kansas City and across our franchise business. Our culture supports the company mission: to positively impact the people and community we serve.

Requirements

• Bachelor's degree in Information Technology, Computer Science,...

As the Operations Support Manager, you will lead a team of Operations Support Specialists, delivering best-in-class customer service to our branch teams. Your high level of curiosity and excellent time management skills will enable you to partner effectively with Fleet, Safety, Finance, IT, and other stakeholders. Your goal will be to implement strategies that enhance productivity, cost-effectiveness, and safety.

WHAT YOU WILL BE DOING

Fixed Assets Management

• Serve as the “Power User” for the Capital Asset Database and various Fleet software platforms.
• Partner with Accounting to ensure timely payment of invoices, accurate depreciation schedules, and proper application of proceeds from asset disposals.
• Ensure compliance with California DOORS / CARB regulations.
• Guide Operations Support Specialists in generating fleet compliance and maintenance scorecards, scheduling GPS unit installations, reviewing fuel card data,...

Job Title: Manager, Product Support

Team: Product

Location: In-Person in Atlanta (GA), Chicago (IL), Newark (NJ), or New York City (NYC) 

Employment Type: Full-time

FLSA Classification: Exempt

Start Date: ASAP

About Braven

Braven is a career-accelerating program that prepares promising young people—many of whom are people of color, from low income backgrounds, and the first in their families to attend college—to secure a strong first opportunity after college graduation. 

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students followed by support that lasts through graduation.  

Together, we are helping to open up access to the American Promise, empowering a generation of leaders who mirror the...

High quality healthcare programs, services, and PEOPLE LIKE YOU!

Compensation Package:

• Yearly Salary: $60,00
• Exceptional Benefits

At Total Care Services, Inc. (TCS), our people are our greatest asset. Your skills, knowledge, and experience make us who we are. We value you and the contributions you make to our organization and to the communities we serve. That's why we continually strive to build a better work experience - one where I truly hope you feel appreciated, engaged, and empowered.

Total Care Services, Inc., is committed to our clients and the families we serve. We are a Person-Centered organization with nearly 300 advocators, critical thinkers, problem solvers, and change agents. We are committed to making our communities better for everyone, regardless of age, need, or disability. That’s why our commitment to quality and service excellence are so important.

20 Years of Services – Helping Others Meet...

High quality healthcare programs, services, and PEOPLE LIKE YOU!

Compensation Package:

• Yearly Salary: $60,00
• Exceptional Benefits

At Total Care Services, Inc. (TCS), our people are our greatest asset. Your skills, knowledge, and experience make us who we are. We value you and the contributions you make to our organization and to the communities we serve. That's why we continually strive to build a better work experience - one where I truly hope you feel appreciated, engaged, and empowered.

Total Care Services, Inc., is committed to our clients and the families we serve. We are a Person-Centered organization with nearly 300 advocators, critical thinkers, problem solvers, and change agents. We are committed to making our communities better for everyone, regardless of age, need, or disability. That’s why our commitment to quality and service excellence are so important.

20 Years of Services – Helping Others Meet...

One of California’s leading educational service providers, FLEX College Prep, is seeking dynamic and customer-driven individuals to drive sales within assigned markets and provide outstanding service to its diverse client base. The Sales Operations Support Specialist performs a valuable role supporting the sales and operations departments as well a primary contact for clients. This position will report directly to FLEX’s Director of Academic Operations.

What you’ll do:

Operations Support

• Perform all administrative tasks related to FLEX services, ensuring smooth operations both in-person and online.
• Monitor and track data related to customer satisfaction and student progress.
• Oversee all of FLEX's California facilities, including coordinating lease agreements, and utilities, and maintaining a professional center aesthetic.

Sales Support

• Work with the Director for Academic...

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

JOB SUMMARY

The Road Home is seeking a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. Reporting to the Medically Vulnerable People (MVP) Program Director, the Supportive Services Manager is responsible for leading the efforts of a dedicated team of supportive Case Managers that provide various services to guests at the MVP Program. The MVP Program prioritizes aging and medically vulnerable individuals...

Supervisor

VP, Sustainable Buildings and Program Innovation

Travel Requirements

Employee is required to travel and participate in events where GBI hosts booths and tabletops. These events are throughout the year and efforts are made to spread out assignments between staff members. Travel requirement is estimated at 10% or two times per quarter.

Introduction

As a Senior Manager, Sustainability Data & Program Support, you will play a pivotal role in driving our sustainability programs forward, leveraging your expertise in energy modeling, life cycle assessment, and sustainable practices. By managing scalable programs that directly combat climate change, you will make a significant impact on our environment and our future.

Responsibilities

• Leverage previous experience in energy modeling and life cycle assessment (LCA) to contribute to research...

Company Overview 

Worksystems, Inc. is a 501(c)3 non-profit organization that pursues and invests resources to improve the quality of the workforce and the lives of workers in the city of Portland, and Multnomah and Washington counties. Our mission is to coordinate a regional workforce system that supports individual prosperity and business competitiveness. We are the area’s most effective means of connecting workforce development funding with the community-based organizations best-positioned to make the most out of it. Worksystems brings together good-faith actors – direct-service providers, government agencies, private-sector enterprises, and community nonprofits – to work toward something that makes us all proud: a closer-knit, more prosperous, more equitable metro region. 

Worksystems is committed to promoting and supporting Justice, Equity, Diversity, and Inclusion in all aspects of our internal and external work. JEDI values are embedded...

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

Responsible for the overall customer service support for an assigned territory.  Ensuring customer satisfaction through proper planning and implementation of a support plan which includes resources to achieve company objectives.  This includes acceptance of vehicles, warranty review, retrofit completion and ensuring company policies are closely adhered to.

WHAT YOU WILL DO:

• Maintain employee compliance with field service and customer processes to ensure a safe working environment within...

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

We are seeking a highly motivated and experienced Warehouse Operations Support Manager to join our team. The successful candidate will be responsible for monitoring and reporting on the company's inventory across our logistics centers, with a focus on...

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

We are seeking a highly motivated and experienced Warehouse Operations Support Manager to join our team. The successful candidate will be responsible for monitoring and reporting on the company's inventory across our logistics...

Are you an exceptional IT professional with expertise in IT Lifecycle management? Join our dynamic team at Spectrum as an IT Support Manager.

Education: The ideal candidate for the position of Information Technology (IT) Lifecycle Manager should possess a bachelor’s degree in computer science, Information Technology, or a related technical field.

Certification: If you don't have a bachelor's degree, don't worry! We also welcome candidates with one or more of the following certifications: CISSP, CISM, CASP, and SEC +. Additionally, if you have the potential to obtain a Navy Validator Intermediate Level Certification within 6 months of joining, that's great! Having IAT Level I and IAM Level I certifications, or higher, as per DoD 8570.01M "Information Assurance Workforce Improvement Program" is a definite plus.

Required Qualifications:

• You should have at least five (5) years of relevant experience in IT, focusing on RDT&E and Business IT systems as...

Are you an expert in Embarkable? We are currently seeking a Lead Support Manager at Spectrum to join our team.

Education: The ideal candidate for the Embarkable Support Manager position should hold a Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Cyber Security, or an equivalent degree from an accredited college/university.

Certification: If you do not possess a Bachelor's degree, not to worry! You can still apply for the role if you have any of the following certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP. These certifications meet the Department of Defense (DoD) 8570.01-M IAT Level II Baseline Certification requirements.

Work Experience: As an Embarkable Support Manager, you must have at least five (5) years of experience in the following areas:

• Navy deployment and/or training scheduling
• Navy Operational Readiness
• Project Management
• Strategy and Risk...

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for an experienced Access Management & Application Support to support the agency.  Individual should be able to assist users requiring access to protected resources with various security related issues. Provide technical support and troubleshooting by telephone or via...

Introduction:

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

Position Summary:

• Job Title: Shelter Support Staff Case Managers and Case Workers
• Full Time or Part Time: Full Time
• Temporary/Seasonal/Regular: Temporary
...

Who We Are:

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

Position Summary:

• Job Title: Shelter Support Manager
• Full Time or Part Time: Full Time
• Temporary/Seasonal/Regular: Temporary
• Compensation: $40-$45/hour
• Travel/Location: On-Site Florida various locations

Mission of Role/Position Summary:

The Shelter Support Manager will be responsible...

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

Responsible for the overall customer service support for an assigned territory.  Ensuring customer satisfaction through proper planning and implementation of a support plan which includes resources to achieve company objectives.  This includes acceptance of vehicles, warranty review, retrofit completion and ensuring company policies are closely adhered to.

WHAT YOU WILL DO:

• Maintain employee compliance with field service and customer processes to ensure a safe working environment within...