IT Technician NAM (F/M/D)

We are seeking a new IT Technician for our growing New York office. You will manage our internal IT systems and processes as the primary on-site IT support. Reporting to an IT Manager based in Paris, you will be responsible for providing user support, managing local IT stock, preparing and configuring assets, onboarding new employees, and maintaining the office network.

You will work with tools like Okta, Jamf, Reftab, Google Workspace, and JSM/Confluence/Jira and collaborate with the global IT team to support a dynamic and fast-paced environment.

Your role and responsibilities

• Provide Level 1 and Level 2 of technical support to employees, resolving hardware, software, and network issues promptly, ensuring a high level of customer satisfaction through effective communication and problem-solving.
• You will manage the local IT inventory, ensuring devices and accessories are tracked and available when needed.
• Prepare,...