Senior Service Desk Analyst

This unique role is placed within the Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition to excellent customer service skills, solid, extensive all-round technical knowledge will be key to succeed in this role. 

The role will also be trained to assist the London based Microsoft Enterprise team, extending the business hours of both the service desk, and Microsoft Enterprise team. 

Requirements

Essential Skills / Experience: 

• Minimum 3 years’ experience in similar role, supporting corporate business, accustomed to corporate...