Customer Support Specialist
Shift Robotics
Austin, texas
As a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping logistics, and supporting B2B clients, among other responsibilities.
- Provide prompt and courteous assistance to customers via phone, email, and chat to resolve inquiries and issues.
- Maintain a deep understanding of Moonwalkers’ capabilities so that you can offer accurate information to customers.
- Assist B2B customers with order processing, product information, and account management.
- Manage and process returns, warranty claims, and repairs efficiently, ensuring customers are satisfied with the resolution.
- Collaborate with the logistics team to coordinate shipping, tracking, and delivery status for orders and...