Software Quality Assurance Specialist/Applications Tester - TS/SCI w/Poly
Leading Path Consulting
Herndon, virginia
Software Quality Assurance Specialist / Applications Tester
Herndon, VA.
Customer is looking for an Operations Service Manager (OSM) to capture system issues, coordinate with GPOCs on correcting those issues, and making system changes to correct bugs and possible design flaws. Activities include:
• Assist customer alumni, Office of Alumni Relations (OAR) Staff and contractor colleagues, by capturing, communicating, and translating primary alumni portal user issues. Issues may range from technical access problems, navigation questions about forms and content upon securely accessing the portal, form submission status inquiries, and/or notifying OAR personnel of the need for action/case management updates.
• Provide external and internal communication options, which may include separate phone and email identities requiring administrative management.
• Contribute to development efforts by monitoring user log files,...