Tru by Hilton, McKinney Front Desk Supervisor

Qualifications

• High School diploma or higher-level education
• 3 years of hotel front office experience with a minimum of 1 year at the supervisory level
• Salaried Employees: Must be willing to work 50+ hours per week; at a minimum of 5 days per week
• Willing to work the evening shift
• Process reservations received from sales office and other hotel departments
• Have complete knowledge of room types and offered rate plans
• Process cancellations and modifications to reservations
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates
• Effective communication skills
• Open with praise, discrete with criticism
• Self-motivated
• Effective leadership skills
• Pleasant personality
• Well-groomed and professional appearance
• Effective customer service skills
• Performance shall be measured by budgeted REVPAR, MSI...