FSS Program Manager

About us:

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

The Family Support Services unit of TVHC provides both intensive case management and outreach to families residing within southern Alameda County. Under the direct supervision of the Director of Care Coordination the Family Support Services (FSS) Program Manager is primarily responsible for the management, contracts and program activities, monitoring, development, implementation, and coordination of case management programs (Cal Learn, Home Visiting/Family Support Services, and Targeted Case Management), maintaining relationships with funding sources and associated services. This individual is accountable for the performance of the case management team, ensuring quality services are delivered according to standard protocols, quality assurance and productivity measures.

The FSS Program Manager’s primary responsibilities are as follows: administration and monitoring of program Memorandums of Understanding (MOUs); supervising staff plan, develop and where appropriate, facilitate FSS department team meetings, serve as a liaison between FSS and other TVHC departments (Clinical Division, Finance, etc.) with the goal of service integration and access for all FSS clients. The position requires the ability to effectively lead staff in all areas of program compliance, addressing performance in a timely manner to not compromise access to program services. The FSS Program Manager will produce regular activity reports to document progress, track client satisfaction / outcomes, and reflect the use of best practices model of therapeutic case management services at TVHC. As a liaison to external stakeholders, the position requires attendance and participation at various program related meetings, trainings, etc.

Compensation:

Licensed: $90,000 - $95,000 annualized, depending on experience.

Non-Licensed: $70,000 - $85,000, depending on experience.

*As position is grant funded, employment is subject to the availability of grant funding*

Responsibilities:

• Manages, plans, organizes, and directs the program services at TVHC designated sites; facilitate the integration of TVHC services within the agency.

• Handles complex coordination between TVHC and its program funders.
• Prepares reports and comprehensive detailed plans with program impact.
• Works closely with cross-departmental staff at all levels of the organization.
• Establishes program priorities; determines program objectives in light of established goals and develops strategies to achieve objectives.
• Formulates and implements policies, plans and procedures for carrying out functions of the program.
• Defines personnel resource needs and allocates them as required to reach program objectives.
• Partners with HR department to select and hire staff and ensures the orientation, training, and development of program staff.
• With the support of the Director of Care Coordination, makes recommendations regarding budgetary requirements to maintain the program.
• Collaborates with TVHC’s Business Development team in obtaining available outside funding, when necessary, through grants and/or contracts.
•  Responsible for the implementation, control, monitoring, and evaluation of provided services to ensure compliance with terms of received grants and contracts.
• Maintains liaison relationships and represents the program in contacts with public and private agencies and co organizations.
• Keeps abreast of new trends and developments related to the program's activities.
• Provides assistance and advice to advisory and planning boards, task forces and other special groups as required.
• Directly supervises case management staff and Quality Assurance Coordinator including ongoing monitoring of work quality, conducting regular performance evaluations, developing performance improvement plans, coaching, mentoring, and training of new hires in adherence to program policy and procedures.
• Provides direct case management services to clients in the absence of the case manager.
• Utilize various database systems to monitor program caseloads, months of service and other indicators, to assess/monitor client services and productivity.
• Develop and implement curriculum on client-centered education, provide ongoing staff professional development training as determined by client/staff needs.
• Manage all quality assurance practices and audits with the support of the Quality Assurance Coordinator to assure procedures are met and in full compliance with all program contracts and best practice.
• Facilitate program staff meeting the program case conference. 
• Manage internal and external program referrals and ensure case managers maintain a case standard as it relates to contract compliance.
• Develop and maintain a network of service providers and resources for Family Support Services in Southern Alameda County.
• Establish and maintain program's objectives, priorities, and policies.
• Participate in program trainings as directed by the Director of Care Coordination.
• Maintain in good standing with the Board of Behavioral Sciences to provide clinical supervision to licensed eligible FSS staff or Interns.
• Maintain and make modifications to the FSS Standards and Procedures Manual, as needed.
• Maintain confidentiality regarding privileged administrative and client information in a professional manner; ensure all levels of service delivery adhere to HIPAA and clinical confidentiality standards.
• Attend all appropriate clinic meetings to coordinate case management and support services with other TVHC services and sites.

Requirements

• Bilingual in English and Spanish Required.
• Master’s degree in social work, Psychology, and Counseling or related/equivalent field preferred.
• Licensed Clinical Social Worker (LCSW) or Licensed Marriage, Family, Therapist (LMFT) or licensed eligible with at least 2 years’ experience strongly preferred.
• Minimum of two years’ experience in administration, coordination, program development, supervision, and case management with evidence of progress in successfully assuming increased management and planning responsibilities required.
• Working knowledge and experience in healthcare program development and implementation experience.
• Experience with implementing start-up projects successfully.
• Previous experience working with culturally diverse adult populations.
• Ability to travel to designated locations as directed by supervisor

Qualifications

• Principles of organization and administrative, fiscal and program management; principles of employee supervision, training, and development.
• Computer applications, including but not limited to word processing, spreadsheets, database management software, presentation, and electronic mail software.
• Knowledge in health information related to parenting pregnancy and early childhood development preferred.
• Previous experience working with adolescents and high-risk populations, including sound crisis management skills.
• Experience in developing short and long-range budget plans that accurately reflect program needs.
• Sound crisis management skills.
• Train, develop and motivate staff
• Ability to recognize, analyze and problem solve.

Benefits

We offer excellent benefits, including: 100% paid medical (co-payments, prescriptions, and premiums covered), dental, vision (including dependent and domestic partner coverage); generous paid leave benefits, including holidays; Flexible Spending Accounts, a retirement plan with an employer match, tuition reimbursement; monthly treats, pet insurance and more.