Technical Support

McClure Investment Management LLC is a leading financial services company that offers investment management solutions to our clients. We are currently seeking a skilled and customer-oriented individual to join our team as a Technical Support. In this role, you will be responsible for providing technical support and troubleshooting assistance to our employees and clients.

As a Technical Support, you will be the first point of contact for technical issues and inquiries. You will diagnose and resolve software and hardware problems, assist with network connectivity issues, and provide guidance on the use of various technology platforms and applications. Your exceptional customer service skills and technical expertise will play a vital role in ensuring the smooth functioning of our technology infrastructure.

The ideal candidate should have a strong technical background, excellent problem-solving skills, and a customer-centric approach. You should be familiar with different operating systems, software applications, and network protocols. Strong communication skills and the ability to explain complex technical concepts to non-technical individuals are essential.

Responsibilities

• Provide first-level technical support and troubleshooting assistance to employees and clients
• Diagnose and resolve software and hardware problems
• Assist with network connectivity issues, including VPN, Wi-Fi, and LAN
• Install, configure, and troubleshoot software applications and operating systems
• Provide guidance on the use of technology platforms and applications
• Create and maintain documentation for technical support processes and procedures
• Collaborate with cross-functional teams to resolve complex technical issues
• Escalate unresolved issues to the appropriate internal teams or vendors
• Keep up-to-date with the latest technology trends and advancements

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
• Proven experience in a technical support role or similar position
• Strong knowledge of operating systems, software applications, and network protocols
• Experience with troubleshooting hardware and software issues
• Excellent problem-solving and analytical skills
• Customer-oriented mindset with strong communication skills
• Ability to prioritize and manage multiple tasks
• Ability to work independently and collaboratively in a team environment
• Professional certifications, such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP), are a plus