Customer Support Representative - Tampa

Join us at OneTouch Direct, where we don’t just take calls – we create connections! As a leading contact center solution provider since 1998, we pride ourselves on delivering exceptional service for our Fortune 500 partners. Are you ready to make a difference in a role that matters?

As a Customer Support Representative, you will have the opportunity to engage with first responders through AT&T FirstNet. Your primary mission? To deliver top-notch customer care that resolves issues swiftly and leaves our customers smiling!

Here’s what you’ll be doing:

• Fielding calls to provide world-class customer service for a top mobile company.
• Transforming challenges into opportunities by resolving customer issues effectively.
• Creating a satisfying experience as you handle inquiries and complaints.
• Finding the best solutions to answer questions quickly and efficiently.
• Knowing when to escalate issues, ensuring every concern is addressed.

Requirements

• Outstanding communication skills, both verbal and written.
• A friendly and professional telephone demeanor.
• A genuine passion for helping customers and enhancing their experience.
• Ability to stay cool under pressure and manage escalated situations.
• Previous experience in retail or customer service/call center (1-2 years preferred).
• Familiarity with Mobility and Data products is a plus!

Benefits

• The WEEKLY COMISSION will be paid as 3 tiers based on ORS Score. Based on your ORS Score depends on if you receive an additional $1, $2, or $3 an hour.
• Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.

•  If you have more than 150 hours you will be paid additional $1 for every hour worked for the month.

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!

• GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups