Director of Program Management

Position: Director of Program Management

Reporting to: SVP of Global Consulting

Location: Atlanta, G.A. – Hybrid working model, attendance in the office is expected at least 2 days a week.

The world of payments is going through the most thrilling transformation imaginable. Volumes are growing, payment options are expanding, and complexity is intensifying. Retailers are at the epicenter of these changes, and it is CMSPI’s mission to revolutionize payments for merchants and retailers worldwide. We are a hyper-growth company and the go-to payments advisor for Global 500 merchants, driving big cost savings, huge sales growth, and enhanced strategies.

CMSPI is at the forefront of transforming the payments industry, and as a Director of Program Management, you'll be at the heart of this exciting journey.

Role Overview

The CMSPI Method combines billions of transaction data points, impactful analytics, payments expertise, and industry and regulatory insights to identify and quantify opportunities that drive measurable results. We work with some of the largest and most prestigious brands, globally. Reporting to the SVP of Consulting, the Director of Program Management will oversee the portfolio of global client engagements to ensure CMSPI are delivering our most critical projects as effectively as possible, along with setting the standards for our Engagement Management (EM) team. As our senior expert in Project and Program Delivery, you will provide advice and guidance to our clients externally, along with active management of our internal Engagement team. You will be supported by a PMO team and work closely with the Director of People Performance to optimize team performance and ensure we execute our strategic growth agenda.

The key focus areas include:

• Oversight & Monitoring - Actively oversee critical client account programs and projects from initiation to completion, ensuring successful setup, ongoing monitoring, and issue resolution where required.
• Sales & Delivery Alignment - Partner with the sales team to ensure smooth project transitions and effective stakeholder engagement throughout client relationships.
• Expert PPM Support - Provide strategic project and program guidance internally to Engagement Managers (EMs) and externally to key global clients. Accountability for pragmatic planning that is aligned with best practices, can be measured, and is well-executed.
• Methodology Development & Governance - Continuously enhance project and program management approaches, building out CMSPI’s delivery methodology, collaborating with the PMO to standardize methodologies, governance, and reporting.
• Team Leadership – Performance management and effective deployment of a growing function of external project managers. Additional oversight of daily Engagement team operations, fostering professional development, and empowering the team to deliver objectives on time and within budget.
• Staffing & Resources - Collaborate with the Director of People Performance to ensure projects are adequately staffed and supported, contributing to suggestions for suitable hiring to meet CMSPI and its clients' growth goals.
• Risk Management - Implement practices to flag and then mitigate risks, proactively addressing issues, to achieve consistent successful project outcomes.
• Strategic Alignment - Work as a trusted partner with the SVP of Global Consulting, aligning departmental strategies with company OKRs.
• Cross-Team Liaison - Act as a go-to point of contact between departments to streamline processes and stakeholder input in PPM activities.
• Performance Metrics - Develop and monitor key performance indicators (KPIs) for consultancy projects, providing data, insights, and recommendations of improvements to CMSPI leadership.

Requirements

You are a great match if you...

• Have a minimum of 10 years of professional experience in project and program management, including a minimum of 5 years in consulting or professional services project delivery.
• Have a track record of successful program delivery within large, enterprise organizations (especially merchants). Experience within a global project leadership team is desired, but not essential.
• Possess in-depth knowledge of Project and Program management methods and principles. Industry accreditation (PMP, MSP preferred)
• Exceptional leadership and interpersonal skills, and an ability to influence and inspire others
• A growth mindset with a track record of driving value in adapting situations
• Willingness to travel to client and company meetings as required. Although most travel will be domestic, there will be international travel expected on average one trip a quarter.
• Advanced competency in project planning tools (e.g. Kantata, MS Project)
• Advanced competency with Microsoft Office tools. Knowledge of analytics tools, such as PowerBI and advanced use of Excel is essential.

Benefits

What we offer...

• Comprehensive, payments industry training by in-house and industry expert
• Personal and professional learning opportunities and growth experiences aligned with your career aspirations.
• 100% healthcare coverage for employees and low-cost dental and vision options
• Health Savings Account, Flexible Savings Account, and Commuter Benefit options
• 401(k) retirement plan with company match up to 5% after 90 days of employment
• Annual company bonus plan based on company & individual performance
• Quarterly values award for all employees – with a financial prize
• Regular companywide socials and team building events
• 15 vacation days, 5 sick days, 8 paid company holidays, and discretionary office closure during the holiday season