Customer Service Agent

This role is perfect for individuals who are passionate about customer service and eager to make a positive impact in the real estate industry. If you enjoy working in a fast-paced environment and thrive on challenges, we would love to hear from you. At Rose Carter Real Estate, we believe in fostering a supportive and collaborative workplace where every team member can grow and develop their skills while making a meaningful contribution to our clients' real estate journeys.

Responsibilities

• Serve as the first point of contact for clients seeking assistance in real estate transactions
• Respond promptly to customer inquiries via phone, email, and in person
• Provide accurate information regarding property listings, pricing, and services
• Assist clients in scheduling property viewings and consultations with agents
• Manage and resolve customer complaints or issues in a professional manner
• Maintain accurate records of customer interactions and feedback
• Collaborate with real estate agents to facilitate a smooth transaction process
• Keep abreast of industry trends and local market conditions to offer informed advice to clients

Requirements

• Proven experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Familiarity with real estate processes and terminology is a plus
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite
• A team-oriented attitude with a willingness to collaborate and support colleagues