Manager, Revenue Recognition

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. Calabrio’s products maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

About the Role 
We are looking for a Manager - Revenue Recognition to lead our Global Revenue Team. We are looking for a motivated individual who will be able to lead a team that supports the quote-to-cash and record-to-report cycles and will have the opportunity to collaborate with leaders across Calabrio to solve complex problems and shape the vision and strategy for the Global Revenue Time. By providing leadership, oversight, and guidance as it relates to revenue recognition, business guidance, and streamlined processes, this individual will help support the Company's ability to sustainably increase growth and profitability. In addition, the Manager - Revenue Recognition will leverage their financial and process acumen to support certain business functions with project coordination, process documentation, financial analysis and accommodating ad-hoc user requests.  

 
About The Team
Calabrio’s Global Revenue Team is responsible for the accuracy for millions of dollars of revenue generated across the world for United States Generally Accepted Accounting Principles (US GAAP) and local statutory reporting via direct and indirect transactions. From SaaS to perpetual to service offerings, our team is responsible for ensuring that each piece of the transaction is properly recorded within the financial statements. As Calabrio expands its offerings, we collaborate closely with our business development and product teams to ensure that our accounting systems are ready to accommodate every new product offering and business initiative. This dynamic and fast-paced environment is fueled by a remarkable team of motivated individuals who share a passion for financial accuracy and excellence. We are seeking a talented individual to join our team. We are looking for a highly motivated, collaborative people leader to join our team as Manager – Revenue Recognition. We are seeking a talented individual to join our team. The ideal candidate must possess strong accounting and operational expertise, an ability to communicate and partner cross-functionally, and a desire to make a meaningful impact on a dynamic, high-growth technology company. 

Functional Responsibilities 

• Own, establish, implement, and manage all global processes for the accounting of subscription & services revenue, ensuring internal control and operational excellence 
• Maintain ownership and accountability for accuracy, timeliness, effectiveness, and efficiency of month-end close, deferred revenue, gross-to-net contra-revenue accruals, accounts receivable, and balance sheet reconciliations 
• Ensure contract review and accounting processes follow the company’s documented policies 
• Partner with product, engineering, and other Finance teams to understand new business models related to all revenue streams, and design and implement scalable finance operational processes and systems to support the business 
• Develop organizational enablement documentation and processes for global Revenue Recognition team. 

Compliance & Reporting Responsibilities 

• Lead decision making and resolution of revenue-related complex US GAAP and statutory accounting issues, including providing company-wide leadership in the areas of accounting and account analysis 
• Research and memorialize via memo the Company’s position relative to technical revenue recognition accounting topics as required for complex revenue transactions. 
• Lead the preparation of audit schedules and prepare periodic revenue and deferred revenue reports to support internal and external reporting requirements 

• Monitor the consistency and accuracy of revenue-related accounting reports and ledgers, and financial data provided by other teams 
• Develop and maintain an environment of continuous process improvement, enhance, and streamline accounting and financial reporting processes as appropriate 
   

Management Responsibilities 

• Coach, motivate, and develop direct reports  
• Empower others to discover, connect, and grow by having healthy, candid conversations (Goals Setting, Performance Reviews,1:1s) 
• Serve as mentor and peer coach to teammates 

Other Responsibilities 

• Collaborate with internal departments to address customer inquiries or disputes  
• Build relationships with key stakeholders (legal, revenue operations, sales, finance & strategy, etc.) to collaborate on non-routine transactions, new product offerings and process improvements. 
• Support the accurate and timely completion of the consolidated audit and statutory audits 
• Assist with annual budgeting and monthly forecasting processes 
• Serve as the Revenue Recognition subject matter expert relative to system upgrades and implementations 
• Support and participate on revenue-related projects and M&A activity 
• Lead and/or participate in key strategic initiatives and assist with other ad hoc projects

Requirements

Required Qualifications: 

• BA/BS degree in Accounting/Finance 
• CPA license, in active or active, or equivalent preferred 
• 7+ years’ experience in corporate accounting, month-end close functions, including a minimum of 2 years of public accounting experience 

• 5+ years’ experience leading a team to success  
• 5+ years’ experience with software revenue recognition (SaaS, perpetual, services, bundled offerings, etc.) 
• History working with global organizations and exposure to statutory requirements, as well as intercompany transactions 
• Knowledge of US GAAP, statutory accounting principles, and internal control best practices 
• Strong leadership, analytical and problem-solving skills 
• Ability to thrive in change and ambiguity 
• Excellent interpersonal skills, ability to articulate verbally and written, debate, evaluate and document complex process issues, ability to think quickly and present to an audience 
• High professional standards and personal and professional integrity 
• Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems and multi-task effectively 
• Strong attention to detail along with the ability to see the big picture 
• Excellent judgement and planning skills 
• Expert level skills in Microsoft Word, Excel, PowerPoint, and Outlook 

Preferred Qualifications 

• Big 4 audit experience 
• Experience with NetSuite and Salesforce 
• Experience with BI tools like PowerBI, Tableau, and Mode a plus 
   

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.