Field Technician - Installation

About Honest Networks, Inc.:

Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net.

About the Role:

Honest Networks is seeking Field Technician Installers who are enthusiastic about expanding our internet network services! As an Installer, your primary responsibility will be installing equipment, terminating connections, conducting tests, and troubleshooting various cabling for our residential customers. We cover metro regions in New York City, suburban neighborhoods like Westchester County, NY, and nearby cities like Jersey City, NJ, and Stamford, CT. You will work with Ethernet and Coax cabling (fiber experience a plus), handling their installation, termination, testing, and troubleshooting.

This position offers a dynamic, fast-paced work environment where you will be responsible for independently completing up to 5 residential installations per day. As an Installer, it is essential to be comfortable and willing to utilize public transportation to commute to and from appointments within New York City and the surrounding areas.

At this time, Honest Networks does not offer visa sponsorship or work authorization assistance.

Responsibilities:

• Install networking equipment in customers' apartments, ensuring proper setup and configuration.
• Run ethernet and coax cabling within customers' apartments for optimal connectivity.
• Monitor network performance and promptly address and resolve connectivity issues to maintain optimal service.
• Provide knowledgeable guidance to customers on optimizing network performance and resolving basic connectivity issues or concerns.
• Ensure excellent customer service by addressing concerns promptly and professionally.
• Collaborate with Honest’s management and staff to resolve complex networking issues promptly.
• Maintain accurate records of troubleshooting activities, including detailed problem descriptions, actions taken, and resolutions implemented.
• Educate customers on the effective usage of our products and services, providing them with necessary information and guidance.
• Manage appointment calendar and meet scheduled appointment windows.

Requirements

• 1-3 years of experience installing, maintaining, troubleshooting, and repairing ethernet and coax infrastructures or similar cabling experience
• Comfortable using mass transit to commute during the day while traveling to and from appointments
• Ability to read, understand, and communicate in English
• Ability to work independently and collaboratively in a fast-paced environment
• Exceptional attention to detail and organizational abilities
• Excellent communication and interpersonal skills for effective customer interaction
• Familiarity working with hand and power tools
• Capable of lifting up to 55 lbs.
• Willing to travel to appointments within New York City and the surrounding areas using public transportation.
• Ability to work in all weather conditions year-round
• Willing to adopt a flexible work schedule
• Comfortable working in confined spaces
• Basic computer skills are required.
• Authorized to work in the U.S.
• Ability to pass a background check and drug screening

Nice to Have:

• Familiarity with optical testing equipment
• Strong understanding of IP networking and Ethernet protocols
• Ability to install and repair fiber optic cable
• Relevant certifications or technical training in networking or telecommunications

Benefits

• Salary: $26-35/hour, based on level of experience
• 10 days of paid time off (PTO) per year
• Medical and dental benefits
• Metro card reimbursement
• Performance bonus potential
• Stock options

Honest Networks' Values:

Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.