Customer Service Agent

At EcoSure Insurance, we pride ourselves on delivering exceptional customer experiences that align with our commitment to sustainability and innovation in the insurance industry. We are currently seeking a dedicated and detail-oriented Customer Service Agent to join our dynamic team. In this role, you'll be the first point of contact for our clients, providing them with direct support and guidance regarding our insurance products and services. Your ability to empathize with customers, understand their needs, and efficiently address their concerns will be crucial in fostering lasting relationships. As a Customer Service Agent, you will engage with customers via phone, email, and live chat, ensuring they receive thorough assistance and clear information.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers in understanding their insurance policies and coverage options.
• Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
• Document customer interactions and maintain accurate records in our customer relationship management system.
• Collaborate with claims and underwriting departments to facilitate smooth processes for customers.
• Educate customers about our eco-friendly insurance options and initiatives that align with their values.
• Continuously seek opportunities for improving the customer experience by gathering feedback and suggesting enhancements.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in customer service or similar roles, preferably in the insurance industry.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with customer service software and Microsoft Office Suite.
• Willingness to learn about the insurance products and industry best practices.